Waterpros<\/strong> is the trading name used for this website and online store. All prices shown are in Australian dollars and include GST unless clearly stated otherwise.<\/p>\n We generally dispatch in-stock orders within 2\u20133 business days<\/strong> after payment has been confirmed. This is our dispatch timeframe, not the carrier’s delivery timeframe. During busy periods, supplier delays or public holidays, dispatch may take longer. We will contact you if a material delay affects your order.<\/p>\n Where tracking is available, it will be sent to the email address supplied at checkout after the parcel has been collected or lodged with the carrier.<\/p>\n Delivery is available to eligible Australian addresses. The checkout calculates the available rate from the delivery state and the packed size of the order. Current parcel bands include small, medium, large, pump and oversized freight. Compact sprinkler nozzles are packed efficiently, so larger nozzle quantities may still fit within a small or medium parcel.<\/p>\n Some remote, regional, bulky or unusually shaped orders may require a manual freight check. If the checkout rate is not suitable for the actual consignment, we will contact you before dispatch to confirm the available delivery option and any difference in cost.<\/p>\n Carrier transit times vary by destination and begin after dispatch. Metro deliveries are usually faster than regional or remote deliveries. Any estimate supplied by us or a carrier is a guide only and is not a guaranteed delivery date.<\/p>\n Please check that the delivery address, contact number and email address are correct before placing the order. Additional carrier costs caused by an incorrect or incomplete address may be passed on to the customer.<\/p>\n Where local pickup is offered at checkout, please wait until we confirm that the order is ready before travelling to the selected location. Bring your order confirmation and suitable identification when collecting.<\/p>\n Please inspect the order promptly after delivery. If an item arrives damaged, is incorrect or appears to be missing, contact us as soon as practical with your order number and clear photographs of the parcel, label and affected item. Keep the packaging until we have reviewed the matter.<\/p>\n Contact us before returning an item so that we can provide instructions and confirm the return address. Change-of-mind returns may be considered where the item is unused, complete, in its original undamaged packaging and suitable for resale. Return freight, original delivery charges and any reasonable restocking cost may apply and will be confirmed before the return is accepted.<\/p>\n Special-order, cut-to-length, installed, used or opened sealed products may not be eligible for change-of-mind return. Do not send goods back without approval.<\/p>\n Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law. If a product is faulty, unsafe, not as described or otherwise fails a consumer guarantee, contact us with the order details so we can assess the appropriate remedy.<\/p>\n For delivery or return assistance, contact Waterpros and include your order number, the product name and a short description of the issue.<\/p>\n","protected":false},"excerpt":{"rendered":" Australian shipping, dispatch, pickup and returns information from Waterpros.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-643","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/waterpros.com.au\/blog\/wp-json\/wp\/v2\/pages\/643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/waterpros.com.au\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/waterpros.com.au\/blog\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/waterpros.com.au\/blog\/wp-json\/wp\/v2\/comments?post=643"}],"version-history":[{"count":1,"href":"https:\/\/waterpros.com.au\/blog\/wp-json\/wp\/v2\/pages\/643\/revisions"}],"predecessor-version":[{"id":645,"href":"https:\/\/waterpros.com.au\/blog\/wp-json\/wp\/v2\/pages\/643\/revisions\/645"}],"wp:attachment":[{"href":"https:\/\/waterpros.com.au\/blog\/wp-json\/wp\/v2\/media?parent=643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Order dispatch<\/h3>\n
Australian delivery charges<\/h3>\n
Delivery timing<\/h3>\n
Click & collect<\/h3>\n
Damaged, incorrect or missing items<\/h3>\n
Returns and change of mind<\/h3>\n
Faulty products and consumer guarantees<\/h3>\n
Contact us<\/h3>\n