Privacy Policy
How Waterpros handles and protects your information.
This policy explains how Waterpros handles personal information collected through this website and online store.
Information we collect
We may collect your name, contact details, billing and delivery addresses, order history, account information, enquiries and technical information such as browser, device, IP address and website activity. We collect information you provide directly and information generated when you use the website.
How we use information
We use personal information to process and deliver orders, provide pickup services, manage accounts and payments, respond to enquiries, provide product support, improve the website, prevent fraud, maintain security and meet legal, tax and record-keeping obligations.
Payments and service providers
Payments are processed by the payment method selected at checkout. Waterpros does not need to receive the complete card number when a payment provider processes the transaction. We may share necessary information with payment processors, delivery carriers, hosting and technology providers, professional advisers and other service providers that help us operate the store.
We disclose only the information reasonably needed for those services and may also disclose information where required or authorised by law.
Cookies and analytics
The website may use cookies and similar technologies to operate the cart and account, remember preferences, understand site usage, improve performance and support fraud prevention. You can control cookies through your browser, although blocking essential cookies may prevent parts of the store from working correctly.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.
Access and correction
You may ask to access or correct personal information we hold about you. You may also contact us with a privacy question or complaint. We may need to verify your identity before acting on a request.
Policy updates
We may update this policy when our services or legal obligations change. The current version will be published on this page.